Store best email responses in a searchable database to quickly reply emails. Just press a key to switch back to email program and paste saved response. The software offers customization using templates and file attachments.
Mercury MailRoom is a software that packs a punch by providing an easy way to store answers to frequently asked questions. In addition, users can search through the stored answers and then use them when writing emails to customers. This software allows users to keep their messages organized by grouping them, which makes it easy to find responses to specific questions quickly. With just one keypress, it switches back to your email program, and it pastes the selected message into your reply email. This means that emails can be answered in just a few seconds!
The process of using this program is straightforward. The first step is to read the customer's email, and then press reply. The next step involves pressing F11 to switch to Mercury MailRoom. Users can use Alt-Tab or the mouse, but F11 is the fastest way to switch. After that, users can search the database for the answer to the customer's question. If you already know the "hotword" for the answer, simply type it in. Next, press F12 to find the message, switch back to your email program, and paste the answer into your reply. Finally, you can continue editing, or send the email.
Mercury MailRoom also comes with advanced features, including customizable fields that allow users to personalize the message, and the ability to include file attachments with answers.
The main benefits of using Mercury MailRoom include speeding up the process of answering emails, providing standardized answers to customers, preserving knowledge by ensuring important answers don't leave the organization if support staff are promoted, and sharing knowledge. All tech support staff can answer the same questions with perfect accuracy. Finally, the software is optimized for keyboard use, and all the main functions of the program can be used with a single keystroke, making it easy to answer emails as quickly as possible.
The process of using this program is straightforward. The first step is to read the customer's email, and then press reply. The next step involves pressing F11 to switch to Mercury MailRoom. Users can use Alt-Tab or the mouse, but F11 is the fastest way to switch. After that, users can search the database for the answer to the customer's question. If you already know the "hotword" for the answer, simply type it in. Next, press F12 to find the message, switch back to your email program, and paste the answer into your reply. Finally, you can continue editing, or send the email.
Mercury MailRoom also comes with advanced features, including customizable fields that allow users to personalize the message, and the ability to include file attachments with answers.
The main benefits of using Mercury MailRoom include speeding up the process of answering emails, providing standardized answers to customers, preserving knowledge by ensuring important answers don't leave the organization if support staff are promoted, and sharing knowledge. All tech support staff can answer the same questions with perfect accuracy. Finally, the software is optimized for keyboard use, and all the main functions of the program can be used with a single keystroke, making it easy to answer emails as quickly as possible.
What's New
Version 1.1: N/A