Enhance email response time and tracking with a collaborative customer email system. Increase productivity through threading, grouping, shared access and security features, empowering teams to use existing email tools more effectively.
MiraMail is a team-based customer email answering system that helps improve response time and tracking. The system is designed to allow your staff to more efficiently respond to customer emails using their existing software tools, such as Outlook Express.
One of the key features of MiraMail is its ability to thread messages, group them into categories, and provide shared access and secure communication. This helps automate the process of communicating with your customers through email, which is still the most easily understood and efficient means of communication.
MiraMail also includes a configurable auto-reply feature that ensures your customers receive a prompt response, letting them know that you care. The system is easy to learn, so your sales and support staff can respond to customer emails using their favorite news client, such as Outlook Express, Gravity, or X-News.
The system assigns a unique ID code to each message to ensure that all responses and follow-up emails related to the same incident are contained within the same thread. Messages are also grouped by topic, such as product support and sales, to keep messages organized and easy to find.
Incoming messages can be filtered into groups based on their content, and shared access allows managers to monitor responses from sales and support staff. They can quickly see which messages have been answered and review the content.
Secure access is controlled with user names and passwords, ensuring that only authorized staff members have access to the groups they are permitted to access. Nobody outside of your company can gain access to your internal communications.
Finally, MiraMail allows messages posted to a group to be selectively emailed back to the customer. This provides an opportunity for draft responses to be reviewed internally before sending the final response to the customer, which can help improve customer satisfaction.
One of the key features of MiraMail is its ability to thread messages, group them into categories, and provide shared access and secure communication. This helps automate the process of communicating with your customers through email, which is still the most easily understood and efficient means of communication.
MiraMail also includes a configurable auto-reply feature that ensures your customers receive a prompt response, letting them know that you care. The system is easy to learn, so your sales and support staff can respond to customer emails using their favorite news client, such as Outlook Express, Gravity, or X-News.
The system assigns a unique ID code to each message to ensure that all responses and follow-up emails related to the same incident are contained within the same thread. Messages are also grouped by topic, such as product support and sales, to keep messages organized and easy to find.
Incoming messages can be filtered into groups based on their content, and shared access allows managers to monitor responses from sales and support staff. They can quickly see which messages have been answered and review the content.
Secure access is controlled with user names and passwords, ensuring that only authorized staff members have access to the groups they are permitted to access. Nobody outside of your company can gain access to your internal communications.
Finally, MiraMail allows messages posted to a group to be selectively emailed back to the customer. This provides an opportunity for draft responses to be reviewed internally before sending the final response to the customer, which can help improve customer satisfaction.
What's New
Version 1.04: N/A