PerlDesk is a web-based support software that offers customers access to a comprehensive support portal, complete with a Knowledge Base.
PerlDesk is a browser-based software that provides a comprehensive support portal to your customers. Its features include a Knowledge Base, Troubleshooters, Downloads, and a support submission system. Additionally, PerlDesk can handle incoming emails and assign unique tracking numbers to each request, streamlining organization for your staff and customers.
This software is scalable, robust, and can accommodate organizations, both large and small. With over 7,000 companies worldwide using PerlDesk, it has proved to be a reliable solution for many.
One of its greatest strengths lies in its simplicity and usability for both staff and customers. With a browser-based interface, customers can easily track their requests, while staff can review and update incoming requests with the extensive staff administration feature. Additionally, with the email handling feature, customers can submit requests to PerlDesk just by using their usual email address.
The benefits of PerlDesk extend to all parties involved. For customers, it provides a full-featured support portal that allows them to submit and manage support requests, search articles/FAQs, and track their communications. For staff, they can review outstanding requests assigned to them, their department or the organization, with permissions that can be limited. Each request is tracked by a unique identifier with a status, priority, and other customizable options.
For management, PerlDesk offers reporting on the volume of requests, who is responding to which departments, and where customers are logging requests. With extensive reporting, you can have a real-time overview of the effectiveness of your customer communications.
PerlDesk is available as both a hosted solution or a download for you to install locally or on your website. It is written in Perl with a MySQL database backend. The hosted solutions allow you to have your own support system up and running in minutes, with instant setup and customization options improving your client communications.
The software has a 7-day trial, and requirements include Perl, MySQL, and Web Server (e.g., Apache/IIS). The recent release of PerlDesk includes an enhanced ability to generate reports on the time spent on help desk tickets, with response count added to the tickets list in staff view. The upgrade procedure has checks for external modules and up-to-date pdesk.sql.
Overall, PerlDesk is an excellent software that provides a comprehensive solution for managing support requests for both customers and staff. Its simplicity, usability, and extensive reporting features make it a reliable choice for many organizations.
This software is scalable, robust, and can accommodate organizations, both large and small. With over 7,000 companies worldwide using PerlDesk, it has proved to be a reliable solution for many.
One of its greatest strengths lies in its simplicity and usability for both staff and customers. With a browser-based interface, customers can easily track their requests, while staff can review and update incoming requests with the extensive staff administration feature. Additionally, with the email handling feature, customers can submit requests to PerlDesk just by using their usual email address.
The benefits of PerlDesk extend to all parties involved. For customers, it provides a full-featured support portal that allows them to submit and manage support requests, search articles/FAQs, and track their communications. For staff, they can review outstanding requests assigned to them, their department or the organization, with permissions that can be limited. Each request is tracked by a unique identifier with a status, priority, and other customizable options.
For management, PerlDesk offers reporting on the volume of requests, who is responding to which departments, and where customers are logging requests. With extensive reporting, you can have a real-time overview of the effectiveness of your customer communications.
PerlDesk is available as both a hosted solution or a download for you to install locally or on your website. It is written in Perl with a MySQL database backend. The hosted solutions allow you to have your own support system up and running in minutes, with instant setup and customization options improving your client communications.
The software has a 7-day trial, and requirements include Perl, MySQL, and Web Server (e.g., Apache/IIS). The recent release of PerlDesk includes an enhanced ability to generate reports on the time spent on help desk tickets, with response count added to the tickets list in staff view. The upgrade procedure has checks for external modules and up-to-date pdesk.sql.
Overall, PerlDesk is an excellent software that provides a comprehensive solution for managing support requests for both customers and staff. Its simplicity, usability, and extensive reporting features make it a reliable choice for many organizations.
What's New
Version 4.20: N/A