The PHP Trouble Ticket project is a software solution that enables centralized problem reporting and tracking. It simplifies the process of issue resolution by offering a single platform to log, monitor, and follow-up on user-reported problems.
The PHP Trouble Ticket project is an effective solution for medium to large companies and development groups that require a centralized means of problem reporting and tracking in multi-user environments. This software is designed to keep track of the status of a problem being worked on by directing problem reports to the responsible administrator(s) and offering an up-to-date list of recent changes applied.
PHP Trouble Ticket is widely configurable and easy-to-use, even for those who are not technically inclined. It is multi-language capable and aims to provide powerful features to enhance the user experience.
Some of the notable features of PHP Trouble Ticket include the ability to report problems, submit update-info, receive email notifications of administrators, and email notifications sent to problem reporters after the ticket is modified or closed. The watch-function is useful for keeping up-to-date on the progress of chosen tickets, while file attachments can be added along with on-the-fly virus checking through an external virus scanner.
The software provides a powerful list and search function with paged browsing. Tickets can be set into relations/dependencies and ticket quick-search is available from the main index. It is also possible to access all your own tickets from the main index and the display of lists and ticket details is printer-friendly. CSS style sheet support makes customization easy, while varying levels of permissions/access-rights ensure that unprivileged users are limited to their own tickets.
New users can create a username/password protected login, or be created by the superuser from the administration page. A detailed userlist is available for administrators with information on the last login and included search function. The online configuration of all major options and the configuration of the expert/administrator information provide additional flexibility.
PHP Trouble Ticket also supports deadlines for trouble tickets, up to five customizable data fields, and the ability to hide changes and entire tickets from unprivileged users by the operators. Areas can be locked against change by other administrators, and national language support is included (such as English and German), but other language files are available separately on the download page.
The system requires PHP, Apache (recommended), and MySQL (recommended), while PostgreSQL is optional. The most recent release added several new features such as a ticket-"watch" function, the ability to set tickets in relation to other tickets, and the ability for users to close their own tickets if the problem was resolved without an expert. Tickets can also be re-opened if a problem persists that was presumably solved, and areas can be renamed.
In conclusion, PHP Trouble Ticket is an easy-to-use and highly customizable software solution for companies and development groups looking for centralized means of problem reporting and tracking in multi-user environments. Its powerful features and online configuration options make it a great tool for those who require flexibility in their work.
PHP Trouble Ticket is widely configurable and easy-to-use, even for those who are not technically inclined. It is multi-language capable and aims to provide powerful features to enhance the user experience.
Some of the notable features of PHP Trouble Ticket include the ability to report problems, submit update-info, receive email notifications of administrators, and email notifications sent to problem reporters after the ticket is modified or closed. The watch-function is useful for keeping up-to-date on the progress of chosen tickets, while file attachments can be added along with on-the-fly virus checking through an external virus scanner.
The software provides a powerful list and search function with paged browsing. Tickets can be set into relations/dependencies and ticket quick-search is available from the main index. It is also possible to access all your own tickets from the main index and the display of lists and ticket details is printer-friendly. CSS style sheet support makes customization easy, while varying levels of permissions/access-rights ensure that unprivileged users are limited to their own tickets.
New users can create a username/password protected login, or be created by the superuser from the administration page. A detailed userlist is available for administrators with information on the last login and included search function. The online configuration of all major options and the configuration of the expert/administrator information provide additional flexibility.
PHP Trouble Ticket also supports deadlines for trouble tickets, up to five customizable data fields, and the ability to hide changes and entire tickets from unprivileged users by the operators. Areas can be locked against change by other administrators, and national language support is included (such as English and German), but other language files are available separately on the download page.
The system requires PHP, Apache (recommended), and MySQL (recommended), while PostgreSQL is optional. The most recent release added several new features such as a ticket-"watch" function, the ability to set tickets in relation to other tickets, and the ability for users to close their own tickets if the problem was resolved without an expert. Tickets can also be re-opened if a problem persists that was presumably solved, and areas can be renamed.
In conclusion, PHP Trouble Ticket is an easy-to-use and highly customizable software solution for companies and development groups looking for centralized means of problem reporting and tracking in multi-user environments. Its powerful features and online configuration options make it a great tool for those who require flexibility in their work.
What's New
Version 1.4: N/A