ProcessWorx CMDB is a software that helps IT organizations enhance their operational processes by creating a standardized, centralized information database.
The ProcessWorx CMDB is a software that provides a strong foundation for IT organizations to enhance and optimize their core operational procedures. The software does this by establishing a standard, centralized data repository through a Configuration Management Database (CMDB), which helps organizations achieve higher levels of service delivery, better support, and increased customer satisfaction.
This tactical and cost-effective software is based on the ITIL framework and ITSM best practices, providing optimal solutions that help IT organizations record, maintain and report on infrastructure configuration items (CIs). These can include applications/software, devices/peripherals, servers, databases, and related IT documentation. The software boasts a plethora of features that enable users to optimize their IT processes including:
- Recording and maintaining CI attributes and IT service dependencies
- Providing tracking for CI ownership and accountability
- Tracking CIs by type, owner, department, environment, status, and vendor
- Establishing relationships within and between IT services and CIs
- Maintaining data integrity via audit tracking and change logs
- Determining CI status and generating compliance reports
- Linking CIs to specific policies, processes, procedures, and supporting reference materials
- Having Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
- Offering custom reports, record duplication, and data export functions
- Dynamically updating IT Service and CI relationships
- Providing tracking for inactive, non-standard, and/or non-compliant CIs
- Enabling users to copy and export CI data and related reports
- Generating business-specific IT Service Catalog with pricing
- Importing, exporting, and dynamically updating CI information
...and many more features!
Additionally, the ProcessWorx CMDB comes with demo data to help users better understand how the CMDB is used in a real-world setting. It also provides supporting documentation examples, such as Configuration Management Policy Template / Example, Configuration Management Process Overview / Example, and Multiple Configuration Management Procedure Examples, which help organizations establish the foundation for Configuration Management process.
Overall, the ProcessWorx CMDB is a powerful software that provides IT organizations with the tools necessary to improve their IT infrastructure, optimize their procedures, and boost customer satisfaction.
This tactical and cost-effective software is based on the ITIL framework and ITSM best practices, providing optimal solutions that help IT organizations record, maintain and report on infrastructure configuration items (CIs). These can include applications/software, devices/peripherals, servers, databases, and related IT documentation. The software boasts a plethora of features that enable users to optimize their IT processes including:
- Recording and maintaining CI attributes and IT service dependencies
- Providing tracking for CI ownership and accountability
- Tracking CIs by type, owner, department, environment, status, and vendor
- Establishing relationships within and between IT services and CIs
- Maintaining data integrity via audit tracking and change logs
- Determining CI status and generating compliance reports
- Linking CIs to specific policies, processes, procedures, and supporting reference materials
- Having Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
- Offering custom reports, record duplication, and data export functions
- Dynamically updating IT Service and CI relationships
- Providing tracking for inactive, non-standard, and/or non-compliant CIs
- Enabling users to copy and export CI data and related reports
- Generating business-specific IT Service Catalog with pricing
- Importing, exporting, and dynamically updating CI information
...and many more features!
Additionally, the ProcessWorx CMDB comes with demo data to help users better understand how the CMDB is used in a real-world setting. It also provides supporting documentation examples, such as Configuration Management Policy Template / Example, Configuration Management Process Overview / Example, and Multiple Configuration Management Procedure Examples, which help organizations establish the foundation for Configuration Management process.
Overall, the ProcessWorx CMDB is a powerful software that provides IT organizations with the tools necessary to improve their IT infrastructure, optimize their procedures, and boost customer satisfaction.
What's New
Version 1.5.0204: Export, Import, Docu-Link, Network Version