QueueMetrics is an Asterisk PBX software tool for analyzing queue logs and measuring queue and agent activity metrics. It simplifies queue monitoring and management by providing real-time indirect monitoring and tracking of key metrics that are crucial to call center operations.
QueueMetrics is an impressive monitoring software designed specifically for call centers leveraging the Asterisk PBX. This powerful tool provides over 60 quantitative metrics for your call center, allowing for streamlined operations and fast problem resolution. With QueueMetrics, budget targets, SLA targets, agent activity, and more can be tracked in detail, including access to specific calls on any queue - right from your web browser.
Thanks to QueueMetrics, call center performance comes to light in real-time, with insight into crucial details such as agent activity, taken and lost calls, and call center activity, all of which can be broken down by queue, period, or agent. The software even supports unlimited inbound queues, each with multiple prioritized agents, as well as virtual queues made up of aggregated existing queues.
QueueMetrics doesn't just benefit managers, it also empowers agents with tools to streamline their workflow. Agents can easily track whether they are logged on or offline, monitor incoming calls as they're processed, and even launch external web apps - passing data gathered from Caller*ID information or IVRs - with the click of a button.
From call centers small and large, QueueMetrics is here to help managers understand precisely what's happening with operations and exceed their goals. The software is fully compatible with all versions of Asterisk queues, from version 0.7 to the latest version 1.2. With QueueMetrics, call centers can ditch the guesswork and enjoy top performance, day in and day out.
Thanks to QueueMetrics, call center performance comes to light in real-time, with insight into crucial details such as agent activity, taken and lost calls, and call center activity, all of which can be broken down by queue, period, or agent. The software even supports unlimited inbound queues, each with multiple prioritized agents, as well as virtual queues made up of aggregated existing queues.
QueueMetrics doesn't just benefit managers, it also empowers agents with tools to streamline their workflow. Agents can easily track whether they are logged on or offline, monitor incoming calls as they're processed, and even launch external web apps - passing data gathered from Caller*ID information or IVRs - with the click of a button.
From call centers small and large, QueueMetrics is here to help managers understand precisely what's happening with operations and exceed their goals. The software is fully compatible with all versions of Asterisk queues, from version 0.7 to the latest version 1.2. With QueueMetrics, call centers can ditch the guesswork and enjoy top performance, day in and day out.
What's New
Version 1.5.5: N/A