Rander is a CTI software that integrates with Panasonic PBX, providing basic call center functionality. It enables companies to work more efficiently, resulting in improved performance.
The integration of Panasonic PBX and Rander means that your PC and telephone work as a single device. This makes your company far more effective, providing you with basic call center functionality. With Rander, your employees can handle more calls in a shorter amount of time, and you can provide your customers with top-notch care.
Rander displays real-time PBX call activity, showing customer data on incoming calls, and it provides you with the ability to track and control all of your calls. By monitoring this system live in real time, you can ensure the most efficient operation. You can select numbers by name or number from a personal or global phone book, and automatically dial them with a single click. All calls made or received are logged for your convenience.
But that's not all. Rander also includes a Microsoft Outlook add-in that gives you the basic CTI functionality you need right in the program. Additionally, it includes RanCom, the SDK (Software Development Kit) that can allow you to integrate Rander into any database or application, providing you with even more functionality than before.
Overall, Rander is an outstanding CTI software package that provides you with essential tools to optimize your company's operations. There's no need to search any further than Rander if you're looking to take your telephony setup to the next level.
Version 5.0:
New columns in the log of calls: number and name of DDI, waiting time for a response, the total waiting time on the line.
Export of new columns in the file support.
Added search in contacts by ICQ number.
Filter dialog in calllog improved.
Support of "callto:" links like "callto: +734212345"
Version 4.1:
New columns in the log of calls: number and name of DDI, waiting time for a response, the total waiting time on the line.
Export of new columns in the file support.
Added search in contacts by ICQ number.
Filter dialog in calllog improved.
Support of "callto:" links like "callto: +734212345"
Version 4.0:
Log and show DISA calls in Calllog. RanCOM: Setup and manage conference from RanCOM. RanCOM: RedirectingId and RedirectionId added to RanCOM CallInfo. Grid lines were displayed incorrectly in contacts and calllog after scrolling.
CallerId was displayed incorrectly on CO for outgoing calls. CallerId was not displayed for DISA calls.
Version 3.8:
Groups on buttons console, drag&drop buttons
Create conference, add participants to conference
Version 3.7: Customizable MP3 ring, customizable popup position, a lot of usability improvements.
Version 3.6: New improved contacts list, dial dialog.
Version 3.0: CTI SMDR feature added. Interface improvements.
Version 2.2: Multiple popups, CallerId from DISA is available
Version 2.1: Multiple popups, CallerId from DISA is available
Version 2.0: COM interface added, Outlook addin added