Razordesk is a support ticketing software that helps users manage customer requests and issues. This reliable system supports all major desktop and mobile web browsers, and is easy to use.
If you're looking for a reliable and user-friendly support ticketing system, look no further than Razordesk. This long-established software has been brought up-to-date to support all major desktop and mobile web browsers, making it easy to keep track of your customers' requests and issues.
One of the key benefits of Razordesk is its simplicity. You can easily create and manage tickets to track issues, requests or tasks, and assign them to staff members and other interested parties, such as line managers or sales representatives. This helps ensure that everyone is on the same page and that issues are dealt with promptly.
Another great feature of Razordesk is the ability to create contracts that warn of tickets that are not responded to in sufficient time or completed within a contractual timeframe. This helps you stay on top of your obligations and ensures that your customers are always satisfied with the level of service they receive.
Razordesk also makes it easy to generate printable reports for morning stand-up meetings or weekly retrospectives. This helps you stay informed about what's happening in your support department and track your progress over time.
If you're considering using Razordesk, you'll be pleased to know that you can expect personal service and support from the Blue Tang team. They'll do all they can to help you keep your customers on your best side and ensure that your support department runs smoothly and efficiently. So, go ahead and give Razordesk a try – you won't be disappointed!
One of the key benefits of Razordesk is its simplicity. You can easily create and manage tickets to track issues, requests or tasks, and assign them to staff members and other interested parties, such as line managers or sales representatives. This helps ensure that everyone is on the same page and that issues are dealt with promptly.
Another great feature of Razordesk is the ability to create contracts that warn of tickets that are not responded to in sufficient time or completed within a contractual timeframe. This helps you stay on top of your obligations and ensures that your customers are always satisfied with the level of service they receive.
Razordesk also makes it easy to generate printable reports for morning stand-up meetings or weekly retrospectives. This helps you stay informed about what's happening in your support department and track your progress over time.
If you're considering using Razordesk, you'll be pleased to know that you can expect personal service and support from the Blue Tang team. They'll do all they can to help you keep your customers on your best side and ensure that your support department runs smoothly and efficiently. So, go ahead and give Razordesk a try – you won't be disappointed!
What's New
Version 4.0.1: Overhauled to support modern desktop browsers and MS SQL databases.