SCM is a service center management software that oversees the entire repairing process of equipment, from reception to shipping to customer. A software that sets a new standard in service management for the next generation.
Service Core Manager is a comprehensive software designed for service centers and workshops. It is an innovative management software that helps in managing the entire life cycle of repairing and tuning – right from the initial equipment reception to shipping the repaired equipment back to the customer. Apart from the management of the process, it also provides valuable profit and statistical analysis of activity by generating different types of work reports.
One of the most outstanding features of SCM is its intuitive interface, which is specifically designed for the service industry. The software is created to work with "Equipment" that has one or more "Defects". The equipment is received from the "Client" and goes through a series of stages such as 'Receiving', 'Estimating', 'Repairs', and so on.
The stages of SCM include receiving, estimating (defects and repair pricing), customer approval, dry-out (if needed), repairing (in-house or subcontracted), quality check, and shipping back to the customer. With each equipment accounted for by Model, Model Group, Manufacturer, and Serial Number, SCM ensures repair pricing is automatically calculated based on rates assigned to each model depending on the defect found.
SCM offers an exceptional "Reports" section, covering all kinds of requests such as financial, work-related, summaries, and more. Its reports can also be customized according to the clients' needs. In addition, SCM has robust security features that allow the assignment of proper users to specific groups that can only access certain features of the application. Furthermore, SCM is fully language-customizable, allowing users to translate it quickly into their native language.
Written using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), COM+, SCM is fully customizable to suit customers' needs, and it can even be adjusted by the customers themselves. For more complex changes, the SCM team can assist users after reviewing the specifications. The software is currently successfully used by many Service Centers.
One of the most outstanding features of SCM is its intuitive interface, which is specifically designed for the service industry. The software is created to work with "Equipment" that has one or more "Defects". The equipment is received from the "Client" and goes through a series of stages such as 'Receiving', 'Estimating', 'Repairs', and so on.
The stages of SCM include receiving, estimating (defects and repair pricing), customer approval, dry-out (if needed), repairing (in-house or subcontracted), quality check, and shipping back to the customer. With each equipment accounted for by Model, Model Group, Manufacturer, and Serial Number, SCM ensures repair pricing is automatically calculated based on rates assigned to each model depending on the defect found.
SCM offers an exceptional "Reports" section, covering all kinds of requests such as financial, work-related, summaries, and more. Its reports can also be customized according to the clients' needs. In addition, SCM has robust security features that allow the assignment of proper users to specific groups that can only access certain features of the application. Furthermore, SCM is fully language-customizable, allowing users to translate it quickly into their native language.
Written using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), COM+, SCM is fully customizable to suit customers' needs, and it can even be adjusted by the customers themselves. For more complex changes, the SCM team can assist users after reviewing the specifications. The software is currently successfully used by many Service Centers.
What's New
Version 2.3: N/A