SiT! is a web-based software that helps track technical support calls or emails. The application helps organize the support requests in an efficient way.
Support Incident Tracker, also known as SiT!, is an excellent web-based application that efficiently manages technical support calls and emails. With its impressive features, this project allows you to keep track of your contacts, sites, technical support contracts, and support incidents, all in one place.
SiT! even has the capabilities to send and receive emails directly from the application while attaching files and recording each communication in the incident log. You can easily monitor your Service Level Agreements, and SiT! will flag any incidents that fall outside of them, making sure you never miss an important deadline.
This amazing tool has been developed by Salford Software since 2000, starting initially as Webtrack. Used in-house by support engineers, Support Incident Tracker has been tailored to fit their needs and make tracking support incidents more manageable.
If you're looking for an effective way to streamline your technical support, SiT! is the perfect solution for you. You won't be disappointed!
SiT! even has the capabilities to send and receive emails directly from the application while attaching files and recording each communication in the incident log. You can easily monitor your Service Level Agreements, and SiT! will flag any incidents that fall outside of them, making sure you never miss an important deadline.
This amazing tool has been developed by Salford Software since 2000, starting initially as Webtrack. Used in-house by support engineers, Support Incident Tracker has been tailored to fit their needs and make tracking support incidents more manageable.
If you're looking for an effective way to streamline your technical support, SiT! is the perfect solution for you. You won't be disappointed!
What's New
Version 3.45: N/A