TeamKB for Outlook

TeamKB for Microsoft Outlook is a software that provides an enterprise-grade knowledge base, enabling you and your team to share information, reduce customer support, improve staff productivity, and eliminate time wasted scouring through disjointed systems such as shared folders and paper documents. The application operates entirely within Outlook, providing users with easy access to information they need.

With TeamKB, your team can free up time by documenting best practices and solutions to common problems. The application allows staff to reduce time spent answering repeated queries by selecting the appropriate knowledge base article. This article can be inserted into an email reply, or it can be converted into a PDF, XPS, or MHT document and attached to the appropriate email.

TeamKB is 100% Microsoft Outlook integration, and it can be deployed either over an Microsoft Exchange shared mailbox or a public folder. The software doesn't require a database, and KB articles are stored on the user's Exchange server, which includes support for hosted Exchange servers as well.

Moreover, there is no need for a file server as a simple client install will do the job. This simplifies the sharing of knowledge and documents, making it easier for staff members to find relevant information quickly. TeamKB comes equipped with advanced search options that allow you to search keywords in Outlook folder views.

This application also offers multi-tier problem categories and problem types, enabling you to custom define the fields you wish to track within the knowledge base. It comes with workflows for easy content approval and publishing, as well as customizable email alerts so that all your team members are alerted as new KB articles are posted.

With TeamKB, you can use the same Exchange folder permissions to grant or deny access to KB articles. Additionally, TeamKB's built-in access control mechanism complements the Exchange permissions, providing enhanced control over the system. You can also publish KB articles to your website and provide first-level support to end-users.

Content formatting with the built-in editor of Microsoft Word is easy to navigate, and users can embed images and any number of files attachments, which makes email KB articles in DOC, MHT, PDF, or XPS formats a breeze. Overall, TeamKB is an essential tool for boosting staff productivity, improving customer support, streamlining knowledge, centralizing document sharing, and reducing the wasted time of folder searching.