Ticketsmith is a web-based ticket system that includes an email gateway for support.
The Ticketsmith project is a comprehensive, web-based email support ticket system that streamlines your customer support process. By automatically cataloging and organizing messages sent to your support email list, this all-in-one software ensures easy viewing and fast access to all support tickets.
One of the essential features of Ticketsmith is its ability to catalog replies, both from staff and customers, allowing for an efficient communication channel. Even if a customer uses a regular mail client, all interactions are recorded in the database for easy reference.
This open-source support component - developed by Voxel Dot Net - also provides internal staff comment sections, reliable sorting and searching capabilities, and email notifications upon ticket receipt.
The latest release of Ticketsmith boasts several enhancements, including fixed odd email characters in comment summaries, added alt image attributes for better index administration in text-only browsers, and quoted-printable decoding to ticket view.
Additionally, this update addresses several bugs, such as gateway issues with empty subjects and/or bodies, as well as grammatical errors in the My Tickets view with no tickets.
Lastly, the release includes updates to the mailing list address in the readme file, and minor code cleanups. Overall, this software is a valuable addition to any organization's support system, ensuring seamless communication and efficient ticket management.
One of the essential features of Ticketsmith is its ability to catalog replies, both from staff and customers, allowing for an efficient communication channel. Even if a customer uses a regular mail client, all interactions are recorded in the database for easy reference.
This open-source support component - developed by Voxel Dot Net - also provides internal staff comment sections, reliable sorting and searching capabilities, and email notifications upon ticket receipt.
The latest release of Ticketsmith boasts several enhancements, including fixed odd email characters in comment summaries, added alt image attributes for better index administration in text-only browsers, and quoted-printable decoding to ticket view.
Additionally, this update addresses several bugs, such as gateway issues with empty subjects and/or bodies, as well as grammatical errors in the My Tickets view with no tickets.
Lastly, the release includes updates to the mailing list address in the readme file, and minor code cleanups. Overall, this software is a valuable addition to any organization's support system, ensuring seamless communication and efficient ticket management.
What's New
Version 1.0 RC1: N/A