Tiquit is an IT support incident tracking and reporting software that is lightweight and portable.
Tiquit Is Quality User Incident Tracking (Tiquit) is a powerful, yet lightweight incident tracking and reporting software designed for information technology (IT) support. The main goal of Tiquit is to deliver features similar to other incident tracking software with less overhead and more customization options.
One of Tiquit's key features is its secure agent logins that ensure the confidentiality of your system's data. Additionally, Tiquit allows dynamic management of users, locations, agents, and incident types for improved functionality.
Moreover, Tiquit offers incident search capability, both through basic text search and date search. It also includes incident locking, user setup request form, and audit trail information for all incidents. Basic email notifications come as a standard feature.
Furthermore, Tiquit offers graphical reports of incidents by agent, user, location, type, group, or department. There is also a feature that allows you to designate parent incidents, allowing for group resolution and closure.
With session-based authentication and visual cues signaling attachments and diary entries, Tiquit is an easy-to-use, yet powerful software that offers many features for IT support.
Enhancements in the latest release include optional user submission, search and registration requests, schema changes, and larger attachment filenames. The web-based upgrade method facilitates the process, and a new theme manager offers customization options for the system's appearance.
Additionally, the software now highlights search keywords for better readability and offers an option to add resolution to the knowledge base, while also allowing file attachments and diary notes in reassignment emails.
The latest release also includes fixes such as paginated user manager by letter and a fixed name widget-first initial bug.
Overall, Tiquit Is Quality User Incident Tracking (Tiquit) is an excellent software for IT support incident tracking and reporting, offering features similar to other incident tracking software with less overhead and more customization options.
One of Tiquit's key features is its secure agent logins that ensure the confidentiality of your system's data. Additionally, Tiquit allows dynamic management of users, locations, agents, and incident types for improved functionality.
Moreover, Tiquit offers incident search capability, both through basic text search and date search. It also includes incident locking, user setup request form, and audit trail information for all incidents. Basic email notifications come as a standard feature.
Furthermore, Tiquit offers graphical reports of incidents by agent, user, location, type, group, or department. There is also a feature that allows you to designate parent incidents, allowing for group resolution and closure.
With session-based authentication and visual cues signaling attachments and diary entries, Tiquit is an easy-to-use, yet powerful software that offers many features for IT support.
Enhancements in the latest release include optional user submission, search and registration requests, schema changes, and larger attachment filenames. The web-based upgrade method facilitates the process, and a new theme manager offers customization options for the system's appearance.
Additionally, the software now highlights search keywords for better readability and offers an option to add resolution to the knowledge base, while also allowing file attachments and diary notes in reassignment emails.
The latest release also includes fixes such as paginated user manager by letter and a fixed name widget-first initial bug.
Overall, Tiquit Is Quality User Incident Tracking (Tiquit) is an excellent software for IT support incident tracking and reporting, offering features similar to other incident tracking software with less overhead and more customization options.
What's New
Version 2.4: N/A