Upstream software enables easy and efficient submission of system-specific log and troubleshooting data to support personnel.
Upstream is a powerful software that enables users to send system-specific log and troubleshooting data to support personnel seamlessly. This project provides an effortless way to modify output data to any pastebin or support tracker for the user's maximum comfort. Upstream intends to simplify the support cycle and make it more efficient.
Support staff generally face difficulty while helping users via IRC or mailing lists. Getting user log files across is one of their major challenges, which is often time-consuming. Many new users may even be unable to find or copy these logs. However, Upstream does this for them by locating and transmitting the log files related to a specific problem.
The usage of Upstream is simple, and it streamlines the entire support process. This software fundamentally transforms the conversation between the user and support personnel. For instance, consider the following conversation without Upstream:
Hi, something is wrong with my resolution, how can I fix it?
NewUser, what is your video card, and which driver is xorg using?
Err...how can I find out?
Cat /var/log/Xorg.0.log and pastebin it.
Pastebin?
How do I copy? It won't copy!
Now, with Upstream, the conversation would go like this:
Hi, something is wrong with my resolution, how can I fix it?
NewUser, please run Canoe (System -> Help -> Canoe) and choose Video support. Give me the URL you get once it's done.
In conclusion, Upstream is an innovative software that caters to users' needs and significantly improves the support process. It's an indispensable tool for any support team or organization that wishes to provide its users with the best support experience.
Support staff generally face difficulty while helping users via IRC or mailing lists. Getting user log files across is one of their major challenges, which is often time-consuming. Many new users may even be unable to find or copy these logs. However, Upstream does this for them by locating and transmitting the log files related to a specific problem.
The usage of Upstream is simple, and it streamlines the entire support process. This software fundamentally transforms the conversation between the user and support personnel. For instance, consider the following conversation without Upstream:
Now, with Upstream, the conversation would go like this:
In conclusion, Upstream is an innovative software that caters to users' needs and significantly improves the support process. It's an indispensable tool for any support team or organization that wishes to provide its users with the best support experience.
What's New
Version 0.2.0: N/A