This software is designed to manage and archive email responses. With customizable routing rules set by the administrator, incoming emails are automatically directed to the appropriate agents. The software also offers various features and grants specific access rights to agents.
MailFlow is a comprehensive email response management and archiving software that offers an array of features to help businesses streamline their email communication process. The software's administrator-defined routing rules enable incoming emails to be automatically handled and routed to the appropriate agent groups for prompt attention.
With administrator-defined agent rights, businesses can determine the scope of availability of features for each agent. The features include the ability to view messages, complete message history, view history of each contact, and search for any message with common search parameters. Businesses can also use standard response libraries to deliver consistent messages to all customers.
Shared inboxes allow multiple agents to respond concurrently to messages in the same inbox without duplicating efforts. Furthermore, administrators can use advanced and scheduled reporting options to realize average response and resolution times, the most productive agents, and overall email trends.
MailFlow's alert feature is another noteworthy aspect of the software. Administrators receive alerts when unanswered emails have reached defined volumes or response time limits. This function ensures that businesses can provide prompt and efficient customer service.
Overall, MailFlow is an excellent solution for businesses looking to streamline their email communication process. Its comprehensive features are designed to meet the varying needs of businesses of all sizes, and the software's intuitive interface makes it easy to use for both administrators and agents.
With administrator-defined agent rights, businesses can determine the scope of availability of features for each agent. The features include the ability to view messages, complete message history, view history of each contact, and search for any message with common search parameters. Businesses can also use standard response libraries to deliver consistent messages to all customers.
Shared inboxes allow multiple agents to respond concurrently to messages in the same inbox without duplicating efforts. Furthermore, administrators can use advanced and scheduled reporting options to realize average response and resolution times, the most productive agents, and overall email trends.
MailFlow's alert feature is another noteworthy aspect of the software. Administrators receive alerts when unanswered emails have reached defined volumes or response time limits. This function ensures that businesses can provide prompt and efficient customer service.
Overall, MailFlow is an excellent solution for businesses looking to streamline their email communication process. Its comprehensive features are designed to meet the varying needs of businesses of all sizes, and the software's intuitive interface makes it easy to use for both administrators and agents.
What's New
Version 4.0: VoIP Integration, Custom Ticket Fields, Agent Audit, Improved archive and report features
Version 3.8: VoIP Integration, Custom Ticket Fields, Agent Audit, Improved archive and report features
Version 3.0: Sub-folders for My Tickets, Ticket Auto re-open feature, Message read/unread feature, Suggested Standard Response, Standard Response search
Version 2.1: Added support for installation to Windows 2003 IIS v6. Increased maximum contact and ticket search returns from 99 to 999.