Web Help Desk is a user-friendly, web-based free help desk software that encompasses Incident management, Knowledge base, LDAP / AD Sync, Two-way Email integration, and reporting. You can make the most of its unrestricted Web Help Desk Lite Edition capabilities for Windows server deployments.
If you're looking for a free help desk software solution, the Web Help Desk Software - Free Edition might be exactly what you're looking for. There are no expiration dates or annoying advertisements - just a range of useful features to help you track and fulfill your technical support trouble tickets and customer service requests with ease.
This industry-leading web-based help desk software solution has been designed specifically for Microsoft Windows Server installations. With an intuitive web-based technician interface, you will find it simple and straightforward to navigate the software and manage your help desk activities. Meanwhile, your customers will be able to access a dedicated customer support web portal to submit help requests.
The free help desk software edition comes complete with a range of features that include incident and problem management, email-to-ticket conversion, and two-way email integration. You will also love the fact that the software allows you to synchronize with LDAP/Active Directory and comes with a comprehensive knowledge-base management tool.
The service level agreement (SLA) alerts are particularly useful for anyone who needs to meet specific service levels. These alerts ensure that you know when there are issues that require your attention, ensuring that service requests are fulfilled as quickly and efficiently as possible.
With the integration of an iPhone app and LDAP, Microsoft Active Directory, email-to-ticket conversion, and SMTP, IMAP, POP you can be certain that there is a full range of integration features. These features will allow you to customize the Web Help Desk Software - Free Edition exactly to your specific needs.
In conclusion, the Web Help Desk Software - Free Edition is an exceptional help desk software solution that offers all of the features that you need without any of the added hassle. Whether you are running a small business or a large corporation, this software provides an all-in-one help desk solution that is designed to make your life easier.
This industry-leading web-based help desk software solution has been designed specifically for Microsoft Windows Server installations. With an intuitive web-based technician interface, you will find it simple and straightforward to navigate the software and manage your help desk activities. Meanwhile, your customers will be able to access a dedicated customer support web portal to submit help requests.
The free help desk software edition comes complete with a range of features that include incident and problem management, email-to-ticket conversion, and two-way email integration. You will also love the fact that the software allows you to synchronize with LDAP/Active Directory and comes with a comprehensive knowledge-base management tool.
The service level agreement (SLA) alerts are particularly useful for anyone who needs to meet specific service levels. These alerts ensure that you know when there are issues that require your attention, ensuring that service requests are fulfilled as quickly and efficiently as possible.
With the integration of an iPhone app and LDAP, Microsoft Active Directory, email-to-ticket conversion, and SMTP, IMAP, POP you can be certain that there is a full range of integration features. These features will allow you to customize the Web Help Desk Software - Free Edition exactly to your specific needs.
In conclusion, the Web Help Desk Software - Free Edition is an exceptional help desk software solution that offers all of the features that you need without any of the added hassle. Whether you are running a small business or a large corporation, this software provides an all-in-one help desk solution that is designed to make your life easier.
What's New
Version 10.0.18.3: Free help desk software for Windows - Free Web Help Desk Lite Edition
Version 9.1.21: Free help desk software for Windows - Free Web Help Desk Lite Edition