This live chat software is both user-friendly and powerful, designed to enhance e-business sales and support. It includes website monitoring, proactive invitations for operators to interact with visitors, and even video chat capabilities. Its user-friendly design makes it accessible to virtually anyone.
For example, when potential customers call the Skype-in number for your business, an operator can now pick up the phone in the 123LiveHelp control panel directly. Operators are also able to remotely control the live help software from anywhere on any device, including cell phones. But that's not all—123LiveHelp even includes video chat!
With video live chat, operators can be available to customers in video, voice, and text chat with just a simple click. This means that your sales team can show product details or explain features and prices face-to-face, resulting in prospective customers acting more quickly to buy. On the other hand, the customer support agents become more human, friendly and reliable in video live chat.
But the features don't stop there. 123LiveHelp also includes the ability for operators to monitor website visitors and send proactive invitations—especially when prospective customers are browsing high-conversion pages—starting video audio chat with them to offer instant help. Operators can even push URLs and send files to customers during live chat, all while tracking visitor activity and operator performance through a statistics panel.
So why not take advantage of all this new technology and surpass your competitors? Try 123LiveHelp today and discover the difference for yourself!
Version 5.4: Video chat module and the report statistics are improved, etc., and bugs are fixed.
Version 5.3: File and image transfer between operator and visitor.
Version 5.2: SkypeIn Service is Added to the Live Chat Support Software.
Version 5.1: Queue Notifications Added to Live Chat Customer-end.
Version 5.0: Spell Checker Added in Live Support Operator Panel; All-around Reports Generated for Statistics Analysis; Enhanced Free Integration; Improved User Experience & UI Design, etc.
Version 4.2: Integrable with 123FlashChat & embeded database can be turned off.
Version 4.1: advertisement module is introduced, and free edition is released.
Version 3.2: It can monitor and control the conversation externally on MSN Messenger.
Version 3.1: Proactive Chat Invitations, More powerful search, Better GUI Design, New API, Client Choose Staff, and Staff Get to Know Client Better, etc.
Version 3.0: faster and handy search, chat log is sent to email, ask question instantly, etc.