Akeni Help Desk Assistant is a live help system designed to allow visitors to chat with sales and support staff in real-time. The software can be integrated with Akeni Enterprise Instant Messaging IM, and offers a range of features for efficient customer support.
The Akeni Help Desk Assistant is a software that can be used with the Akeni Enterprise Instant Messaging IM. This tool helps sales and support staff to interact with customers in real time, eliminating the need for costly long distance phone calls or delays encountered with antiquated e-mail systems.
Visitors can easily engage in a conversation with customer service representatives by simply clicking on the "live help" button, without having to install any software. With Akeni Help Desk Assistant, businesses can also benefit from a variety of features, such as session transcripts for future reference, team-based support allowing operators to call upon another for assistance or to transfer sessions to other operators, and canned replies for frequently asked questions.
Moreover, the software allows corporations to implement their own instant messaging IM policies, and it can be used with Akeni Social Networking Software for businesses. In conclusion, with Akeni Help Desk Assistant, companies can enhance their customer service experience and provide prompt and efficient support to their clients.
Visitors can easily engage in a conversation with customer service representatives by simply clicking on the "live help" button, without having to install any software. With Akeni Help Desk Assistant, businesses can also benefit from a variety of features, such as session transcripts for future reference, team-based support allowing operators to call upon another for assistance or to transfer sessions to other operators, and canned replies for frequently asked questions.
Moreover, the software allows corporations to implement their own instant messaging IM policies, and it can be used with Akeni Social Networking Software for businesses. In conclusion, with Akeni Help Desk Assistant, companies can enhance their customer service experience and provide prompt and efficient support to their clients.
What's New
Version 1.13: social network