Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time.
Version: 1.13Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM.
License: Free To Try $799.00
Operating System: Windows
Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software.
Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies and can be used with Akeni Social Networking Software for business.
Version 1.13: social network
Version 1.0: none