Manage and faster react to the support requests from your users
Version: 1.1Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests.
Operating System: Windows
If a user experiences problems with the hardware or software on his workplace, he / she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.
Version 1.1: Request notes, Quick Claim Dialog
Version 1.0: First program release