Clear Focus Call Centre is free software designed for SMEs. Featuring multi-user support, strong reporting tools, and a resilient design, it is an invaluable cost-free solution for businesses.
The reporting feature allows you to keep track of users and the number of calls they answer, close or not close within your chosen lead time. A bar graph representation of the report is available. The personalisation feature allows users to customise screen colours and positions. Even if another user is using the desktop, your preferences will be saved.
The easy data entry feature allows for the simple raising of a call by opening the New Call form and entering a few simple details. Companies and products can be saved on the fly for future use. The data export feature allows for exportation of data to Microsoft Excel with a single click. This feature can be used to access all the reporting and chart creation tools offered by this Office product.
The call archiving feature allows for easy movement of older calls to the calls archive using the Clear Focus Call Centre-Server module. This product supports version independence using ClickOnce and .Net 2.0 technologies for easy deployment on any Windows version. Additionally, the product is network deployable, which is a perfect solution for several users who need to take calls at the same time.
Overall, Clear Focus Call Centre is a highly efficient and customisable software product that simplifies call centre operations.
Version 1.2.0.6: N/A