Offer live web chat to visitors, track site activity and engage with customers while interest is high. Boost sales and augment customer satisfaction by presenting live customer service representative to discuss with customers.
The CustomerReach software allows you to integrate a live chat feature on your website, giving you the ability to monitor your website's activity in real-time and engage with visitors while their interest is high. With this tool, you can increase sales and provide effective customer support by offering live assistance to visitors.
One of the key benefits of CustomerReach software is the ability to gain valuable insights into how visitors are using your website. The software tracks the keywords used by visitors to reach your website and uses geolocation to view their location - this information can be used to improve the effectiveness of your advertising.
Another great feature of CustomerReach is that visitors don't need to download any software to use the live chat feature. Additionally, the software automatically checks your spelling while you're chatting and even allows you to use 'QuickText' to speed up responses to commonly asked questions.
Another great feature of this software is the ability to have multiple agents on one chat, allowing supervisors or other agents to offer support during a chat without the visitor seeing the messages. Customer surveys can be created to capture additional information from visitors, and chats can be secured with 128-bit encryption.
Customization is another strong point of this software - the live chat buttons and visitor chat window can be customized to fit your preferences in terms of layout and color schemes, and you can even use your own logo to maintain brand consistency. Additionally, you can display your picture during a chat to add a more personal touch.
CustomerReach can also be extended with plugins for more advanced functionality or to integrate with other systems. Even after-hours, visitors can leave a message through CustomerReach, and you can configure a custom web page to be displayed during these times.
Setting up the CustomerReach software is easy - simply paste the provided tags onto your web pages. The software is available as both a hosted solution and a server version. Best of all, there's a free trial available and a free version of the live chat feature. Overall, CustomerReach is a comprehensive live chat software that can help you enhance your customer support and increase sales.
One of the key benefits of CustomerReach software is the ability to gain valuable insights into how visitors are using your website. The software tracks the keywords used by visitors to reach your website and uses geolocation to view their location - this information can be used to improve the effectiveness of your advertising.
Another great feature of CustomerReach is that visitors don't need to download any software to use the live chat feature. Additionally, the software automatically checks your spelling while you're chatting and even allows you to use 'QuickText' to speed up responses to commonly asked questions.
Another great feature of this software is the ability to have multiple agents on one chat, allowing supervisors or other agents to offer support during a chat without the visitor seeing the messages. Customer surveys can be created to capture additional information from visitors, and chats can be secured with 128-bit encryption.
Customization is another strong point of this software - the live chat buttons and visitor chat window can be customized to fit your preferences in terms of layout and color schemes, and you can even use your own logo to maintain brand consistency. Additionally, you can display your picture during a chat to add a more personal touch.
CustomerReach can also be extended with plugins for more advanced functionality or to integrate with other systems. Even after-hours, visitors can leave a message through CustomerReach, and you can configure a custom web page to be displayed during these times.
Setting up the CustomerReach software is easy - simply paste the provided tags onto your web pages. The software is available as both a hosted solution and a server version. Best of all, there's a free trial available and a free version of the live chat feature. Overall, CustomerReach is a comprehensive live chat software that can help you enhance your customer support and increase sales.
What's New
Version 5.0: N/A
Version 3.0: N/A
Version 3.5: N/A
Version 3.0: N/A
Version 2.2: N/A
Version 2.1: N/A