HelpDesk Lite is collaboration software that leverages the Lotus Notes/Domino platform. Its features include the ability to submit service request via user-friendly, straightforward forms, manage and monitor requests, and communicate with the HelpDesk team.
One of the greatest advantages of HelpDesk lite is that it offers open-source software released under the GNU General Public License. This offers many benefits over closed-source software, including access to the source code to detect security flaws and the ability to customize the software as needed.
HelpDesk lite does require Lotus Notes / Domino version 6 or higher, but offers a variety of features such as escalation, automatic notifications, sorting, and search functions. Additionally, users are not restricted by any users or server counts, making it a flexible solution for businesses of all sizes.
If you are looking for an easy-to-use, powerful and customizable solution for managing service requests, HelpDesk lite is a great choice. For more information, visit the website today.
Version 2.1:
Version 2.1
Bug fixes.