This Web-based Help Desk software offers operator and end-user access, automatic escalation, email notification, and more. Use it online, as part of your internal network, or on your standalone device.
The LBE Web Helpdesk is a powerful helpdesk software that will help you manage and control your helpdesk operation without forcing you to change the way you work. This software is sensibly priced and charges per concurrent user, not individuals. No extensive training is required to use the software, and customers find it very easy to understand and learn how to use it.
The LBE Web Helpdesk is adaptable to your needs and easily configured to reflect the way you work. There is no need for an expensive on-site visit from us to install LBE Web Helpdesk, and it is scalable and can be used with the supplied Access database, Microsoft SQL Server or Oracle.
This helpdesk software is supplied with many reports, and if you need further reports, you can build your own reports using many of the commonly available reporting tools. The LBE Web Helpdesk integrates with our other Helpdesk Systems such as the LBE Desktop Helpdesk and can share the same database.
Features of the LBE Web Helpdesk include operator and end-user access, automatic escalation, email notification, full audit trail, system privileges, and the ability to manage support contracts. Overall, this software is simple to use, adaptable, and powerful, making it a great choice for managing your helpdesk operation.
Version 4.0.142:
1. Allow renaming of Job, Problem To-do and Solution
2. New System Option to make entry in Solution field mandatory before closing Job
3. Add operator privileges to control if operators may change a Job's priority, change target completion datetime ,
close jobs, place jobs on hold.
Version 4.0.139:
1. Minor bug fixes
2. Stopped recording of errors into "exception" table
Version 4.0.134: Bug fixes, new features
Version 4.0.129: Bug fixes, new features
Version 4.0.126: Bug fixes, new features
Version 4.0.124: Bug fixes, new features
Version 4.0.123: Bug fixes, new features
Version 4.0.121: Bug fixes, new features
Version 4.0.118: Bug fixes, new features
Version 4.0.115: Bug fixes, new features