LIVECHAT Communicator is a user-friendly corporate instant messaging software that supports multiple protocols such as ICQ, MSN, Skype, Gadu-Gadu, and LIVECHAT. With secure SSL encryption, it facilitates easy and secure sharing and sending of files with colleagues and for group conferencing.
Administrators can easily monitor and manage all instant messaging activity, as well as assign user rights and sort employees into departments. For added security, external IM protocols can be blocked entirely, so that all employees must use the LIVECHAT protocol. Communicator also operates as a SIP/VoIP phone, and all users have access to a shared history of public chats, which can serve as an internal knowledge base for your organization.
In addition, Communicator supports remote work, so employees can access it from any location. This software is fully compatible with LIVECHAT Contact Center, which means support staff can instant message employees using Communicator. Support staff can even transfer customers and website visitors who are using Contact Center's web communicator to other employees who are using Communicator.
Customizability is a major strength of Communicator, as it's easy to manage and access through a web administration panel. This software comes with a wide range of plugins and add-ons, including a CRM plugin and spell checker. Additionally, the LIVECHAT API is available for use, allowing developers to build new functionalities and add-ons for the application.
Finally, the calendar feature implemented in Communicator makes it easy to share schedules between employees and synchronize with Google Calendar and Microsoft Outlook. All in all, LIVECHAT Communicator is an excellent choice for companies looking to improve their internal communication and workflow.
Version 5.5: N/A
Version 5.2.1:
- secure instant messaging SSL encrypted
- enterprise instant messaging
- conference mode
- multi protocol instant messaging (ICQ, MSN, Skype, Gadu-Gadu, LIVECHAT)
- file sharing/sending
- remote desktop/desktop sharing
- IM communication monitoring
- centralized and shared chat history