OSC is a cutting-edge management software designed specifically for service centers. It seamlessly handles everything from receiving equipment for repair to delivering back to the customer.
The intuitive interface of OSC is designed for the service industry and is bound to the industry's terminologies. It works with "Equipment" and "Defects" and is received from the "Client". After the first stage of "Receiving", it goes to the second stage of "Estimating", where "Repairs" are investigated to be conducted on the equipment.
OSC has a brief list of stages for managing the equipment and conducting repairs, including receiving, estimating (defects and repair pricing), customer approval, dry-out (if needed), repairing (in-house or subcontracted), quality check, and shipping back to the customer.
Each piece of equipment is accounted for based on its Model, Model Group, Manufacturer, and Serial Number and can have one or more Accessories that can be repaired. Repair pricing is automatically calculated by rates assigned to each Model and Accessory based on the defect found.
OSC offers an excellent "Reports" section that provides all kinds of requests such as financial, work-related, and summaries. The reports can be customized to meet the specific needs of the clients. Strong security features in OSC allow proper user assignments to groups accessing certain features of the application. OSC is also fully language-customizable, making it easy to translate it into the user's native language.
OSC was developed using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (compatible with SQL 2000), and COM+. OSC is highly customizable to meet customer needs and can even be adjusted by the customer. Complex changes can also be provided after determining the specifications.
Many service centers currently use OSC successfully, and it provides excellent management of service and repairs.
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