openTicket is a user-friendly and efficient helpdesk software that prioritizes usability, user experience, and functionality.
The latest release, version x.x, comes with a plethora of bug fixes, enhancements, and upgrades. It includes fixed 'refer' to actually refer tickets, ensured 'issue' has a value before SQL insertion to cater for users who may be checking the demo with Javascript turned off.
Also, the upgrade comes with changes to the HTML special characters in 'issue' so that the browse list doesn't misinterpret them for markup, a fixing of the issue where closed tickets could be referred, and an addition of an entry in 'resolution' for closed or updated tickets.
The SQL fields have been fixed so that certain fields, like 'status,' now allow entries up to 20 chars, unlike before where it was limited to 10 chars. Setup scripts have been fixed with the inclusion of a database.inc so that scripts can indeed run.
Furthermore, 'Pending Client' has been changed to 'Pending User' to sync with the ITIL language in dropdown.inc. Other fixes include resolved problems referring tickets during ticket creation, entering new users with missing database credentials, and ensuring that all new user fields must be filled in prior to creating a new user.
In conclusion, openTicket is an excellent software solution that users can rely on for helpdesk support, thanks to its speed, functionality, and enhanced usability.
Version 1.0 Alpha 1: N/A