Real-time chat software facilitates one-on-one chat conversations between customers and support executives to address queries. It results in improved customer satisfaction, increased sales, and reduced service costs.
One of the standout features of this software is its ability to automatically save every IP address and host name of each website visitor or customer. This makes it easy to maintain records of each website visitor who chats with customer care agents, which can prove useful for future use. Additionally, the software is very easy to use and does not require any technical skills to operate.
The Ajax based client chat software also provides operator support to your website. This means that website visitors and your company's customer support executives can interact with each other in a single platform. Furthermore, it includes some new features like the "user is typing" status that is found in other instant messengers like Gmail, MSN, Yahoo instant messengers, and AOL.
The single operator live chat tool is developed in ASP script, so there is no need for any special plugs, Java Applets, or DLL to be installed on the server. Some of its other key features include compatibility with all Windows operating systems and a user-friendly GUI interface. It also provides complete details of the IP address and host name of each website visitor and the ability to send offline messages in case of non-availability of website customer support operator.
Overall, the ASP chat script software is an excellent solution for any business looking to improve their online customer service experience and increase sales. With its easy-to-use interface, automatic record keeping, and operator support capabilities, it's a must-have tool for any e-business organization or firm.
Version 3.0.1.5: Added support of AJAX technology