This software is a comprehensive IT helpdesk and facilities management system that automates inventory tracking, purchase orders, and email communication. It provides a wide range of tools and is highly customizable.
This software also features an inventory management system that allows users to track inventory items and sub-items, as well as access open and closed service requests, requisitions, purchase orders, and inventory. This empowers users and reduces the workload on helpdesk and support personnel. Additionally, any number of users can report their own problems through the user access module.
The software also includes a continually refreshing list of service requests that can be filtered by user selection parameters on any workstation. Moreover, it offers call and event scheduling and escalation, periodic scanning of calls and events against parameters, user-defined escalation time frames, and automatic user notification on thresholds and triggers via electronic mail.
It also allows users to track hardware and software, maintain inventory item profiles and product databases, track service contracts, administer purchase requisitions, approve requisitions booked against purchase order(s), maintain budget break-downs for proposed purchases, raise orders, and track deliveries. Additionally, purchases can be spread across multiple budgets, and deliveries can be booked directly into inventory.
Finally, this software provides a wide range of reports and business graphics that can be routed via email, and exported as data, documents, and spreadsheets. All in all, this software is an essential tool for any IT helpdesk, offering a comprehensive range of features that can streamline and optimize operations.
Version 3.6.30: N/A