Ticketsmith is a web-based support ticket system with an email gateway.
Version: 1.0 RC1Ticketsmith project is an all-in-one, Web-based email support ticket system. Messages sent to your support email list are inserted into a database and cataloged for easy viewing on the Web.
Operating System: Linux
Replies, both staff and customer, are also cataloged, even though your customer uses a regular mail client.
Other features include internal staff comments about tickets, fast sorting and searching capabilities, and email notification upon ticket receipt.
Ticketsmith is the open-source support component of Voxel Dot Net's web hosting automation system, übersmith.
What's New in This Release:
· fixed odd email character in comment summaries
· added alt image attribute for better index/admin.php in text-only browsers
· added quoted-printable decoding to ticket view
· fixed grammar in My Tickets view with no tickets
· fixed gateway bug with empty subjects and/or bodies
· updated mailing list address in README
· minor code cleanups