Advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS stand out from the crowd is its unique desktop application style 'look and feel'.
Version: 6.0versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers.
License: Free To Try
Operating System: Windows
Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group;
New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications;
Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists;
Customizable Forms Creation; and much much more...
Version 4.1.0: NEW v4.1.0 RELEASE - Free COMMUNITY EDITION
Version 3.3.0: NEW VERSION 3.2.3 RELEASE - FREE Version - 2 Operator/Technician Licenses
Version 3.2.2: New Full Release - many New Modules and Functions. Now Avail in Standard & Professional Editions.