Email response management and archiving software. Administrator defined routing rules allow incoming emails to be automatically handled and routed to the appropriate agent groups for prompt attention. Administrator defined agent rights to features.
Version: 4.0Comprehensive email response management and archiving software.
License: Free To Try $750.00
Operating System: Windows
Administrator defined routing rules allow incoming emails to be automatically handled and routed to the appropriate agent groups for prompt attention.
Administrator defined agent rights determine scope of availability of features that include the ability to view messages, view complete history of each message, view history of each contact, search for any message or messages with common search parameters. Standard response libraries help companies deliver consistent messages to all customers.
Shared inboxes allow multiple agents to respond concurrently to messages in the same inbox, without duplicating efforts. Advanced, scheduled, reporting options allow administrators to realize average response and resolution times, whos being most productive, and overall email trends.
MailFlow also includes features that allow for alerts when unanswered emails have reached defined volumes or response time limits.
Version 4.0: VoIP Integration, Custom Ticket Fields, Agent Audit, Improved archive and report features
Version 3.0: Sub-folders for My Tickets, Ticket Auto re-open feature, Message read/unread feature, Suggested Standard Response, Standard Response search
Version 2.1: Added support for installation to Windows 2003 IIS v6. Increased maximum contact and ticket search returns from 99 to 999.