Collaborate on helpdesk tickets with Outlook. Generate tickets from email/web, manually or automatically with attached files and rich text. Categorize tickets, with information from Contacts or GAL. For public folder or shared mailbox, with e-mail history and FAQ backup.
If you're looking for a powerful helpdesk ticket software, look no further than Collaborate. Collaborate is an innovative software that allows you to easily collaborate on helpdesk tickets through Microsoft Outlook. With Collaborate, you can create tickets from email or webform, manually or automatically, with attached files and rich text.
With Collaborate, new tickets get information from the Outlook contacts or the GAL. The open tickets are stored in Outlook and in a database, such as Access or SQL Server database. This means that closed tickets retain only in the database but can be searched and reopened in Outlook if needed. Plus, it's easy to track mail conversations.
Collaborate also facilitates business intelligence with Excel reports. The report generator is based on MS Excel and allows you to build and share custom reports with your co-workers. Additionally, Collaborate's databases are open to allow for building any kind of custom reports or additions to the tables.
Another exciting feature of Collaborate is its open webform for receiving support questions online. The ticket form is in HTML and also easy to customize. This feature makes Collaborate suitable for both in-house and outsourced helpdesks. It also can be used for other types of issue-tracking and incident management.
Collaborate offers a free 30-day trial of the software. Additionally, the documentation is extensive, including video demonstrations and downloadable manual and slideshow resources that are available online. Collaborate's subscription costs $180 per month for all Kalmstrom.com products, with an unlimited number of users.
Collaborate is compatible with Outlook 2007-2013, as well as Office 365. If you need a powerful helpdesk ticket software that integrates with Microsoft Outlook, Collaborate is an excellent choice.
With Collaborate, new tickets get information from the Outlook contacts or the GAL. The open tickets are stored in Outlook and in a database, such as Access or SQL Server database. This means that closed tickets retain only in the database but can be searched and reopened in Outlook if needed. Plus, it's easy to track mail conversations.
Collaborate also facilitates business intelligence with Excel reports. The report generator is based on MS Excel and allows you to build and share custom reports with your co-workers. Additionally, Collaborate's databases are open to allow for building any kind of custom reports or additions to the tables.
Another exciting feature of Collaborate is its open webform for receiving support questions online. The ticket form is in HTML and also easy to customize. This feature makes Collaborate suitable for both in-house and outsourced helpdesks. It also can be used for other types of issue-tracking and incident management.
Collaborate offers a free 30-day trial of the software. Additionally, the documentation is extensive, including video demonstrations and downloadable manual and slideshow resources that are available online. Collaborate's subscription costs $180 per month for all Kalmstrom.com products, with an unlimited number of users.
Collaborate is compatible with Outlook 2007-2013, as well as Office 365. If you need a powerful helpdesk ticket software that integrates with Microsoft Outlook, Collaborate is an excellent choice.
What's New
Version 13: Support for both 32 and 64 bit Office 2010 and 2013, many new features and enhancements