Info Desk is a user-friendly Trouble Ticketing System, ideal for small to medium businesses. With an easy-to-use web interface, it helps manage and track technical support issues to provide efficient help desk support.
If you're searching for a trouble ticketing system, Info Desk software is an excellent solution geared toward small to medium-sized businesses. This complete help desk solution offers a straightforward, user-friendly interface for tracking and managing technical support problems. The software is packed with the following essential features to ensure a smooth customer support experience:
One of the strengths of Info Desk is staff personalization. Each staff member can modify certain aspects of their account to fit their specific needs. Additionally, the software offers staff permissions, enabling you to assign team members to separate departments. For businesses that need to stay connected, Info Desk also comes with email forwards so that a copy of a ticket can be forwarded, allowing the team to use providers that support Email->Pager gateway, enabling notifications to be sent directly to your pager.
Another characteristic of Info Desk is its ticket statistics that give staff administrators an overview of each staff member's status, such as the number of open, closed, or resolved tickets.
For administrators, Info Desk delivers a capable set of features such as running on Apache/IIS without requiring proprietary web servers. Menu-driven actions allow for the easy management of categories, priorities, departments, statuses, and support representatives. Additionally, the software operates with a mySQL database and provides built-in reports that keep track of problems, users, and support reps. And, thanks to configurable email messages and easy customizable pages, organizations can tailor the software to meet their specific needs.
Overall, Info Desk software is a must-have for businesses searching for a reliable and streamlined trouble ticketing system.
One of the strengths of Info Desk is staff personalization. Each staff member can modify certain aspects of their account to fit their specific needs. Additionally, the software offers staff permissions, enabling you to assign team members to separate departments. For businesses that need to stay connected, Info Desk also comes with email forwards so that a copy of a ticket can be forwarded, allowing the team to use providers that support Email->Pager gateway, enabling notifications to be sent directly to your pager.
Another characteristic of Info Desk is its ticket statistics that give staff administrators an overview of each staff member's status, such as the number of open, closed, or resolved tickets.
For administrators, Info Desk delivers a capable set of features such as running on Apache/IIS without requiring proprietary web servers. Menu-driven actions allow for the easy management of categories, priorities, departments, statuses, and support representatives. Additionally, the software operates with a mySQL database and provides built-in reports that keep track of problems, users, and support reps. And, thanks to configurable email messages and easy customizable pages, organizations can tailor the software to meet their specific needs.
Overall, Info Desk software is a must-have for businesses searching for a reliable and streamlined trouble ticketing system.
What's New
Version 1.4: N/A