This live chat software for websites offers proactive chat, push page, canned answers, multiple department support, visitor monitoring, and file transfer capabilities. It helps enhance customer service and is fully customizable to fit the design of any website.
If you're looking for a solution to help you offer online customer support, then look no further than Provide Support. This web-based service makes it easy for you to chat with your website visitors and even proactively sell your product. With Provide Support, you don't need to worry about server capacity, bandwidth usage, or system upgrades because everything happens on their servers.
One of the best parts of Provide Support is the optional browser-based operator console. With it, you can monitor your website for chat requests 24/7 from anywhere, on any system connected to the Internet. Additionally, the system supports 256-bit SSL encryption and even features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more.
There are many other great features that come with Provide Support, including the ability to invite visitors to chat, request feedback after a chat, transfer calls to other operators, and use canned responses. You can also save chat sessions logs, assign operators to multiple departments, and set up sound or visual alerts for different events. Plus, you'll get a "party is typing" notification.
The best part about Provide Support is how easy it is to set up. All you need to do is paste a small HTML snippet into your web page source code. There's no need for any software installations or plug-ins on the customer's side, and the chat window is fully customizable to fit in with your website design. Plus, with a large gallery of chat button images and chat invitations, you'll be sure to find one that works for you.
If you're interested in trying out Provide Support, they offer a fully functional 10-day free trial. Overall, we highly recommend this software for anyone looking to improve their online customer support.
One of the best parts of Provide Support is the optional browser-based operator console. With it, you can monitor your website for chat requests 24/7 from anywhere, on any system connected to the Internet. Additionally, the system supports 256-bit SSL encryption and even features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more.
There are many other great features that come with Provide Support, including the ability to invite visitors to chat, request feedback after a chat, transfer calls to other operators, and use canned responses. You can also save chat sessions logs, assign operators to multiple departments, and set up sound or visual alerts for different events. Plus, you'll get a "party is typing" notification.
The best part about Provide Support is how easy it is to set up. All you need to do is paste a small HTML snippet into your web page source code. There's no need for any software installations or plug-ins on the customer's side, and the chat window is fully customizable to fit in with your website design. Plus, with a large gallery of chat button images and chat invitations, you'll be sure to find one that works for you.
If you're interested in trying out Provide Support, they offer a fully functional 10-day free trial. Overall, we highly recommend this software for anyone looking to improve their online customer support.
What's New
Version 5.7.3: Hunspell spell checker engine support added. Geo Location map - full screen mode and scaling added. Tabs can be undocked. Message input area became customizable. Improved referrer recognition. Improved operating system and browser recognition.