TAPICall

TAPICall is a highly efficient CTI work station software that turns your desktop PC into a service-oriented communication hub with its Outlook add-on. It helps you identify the caller and displays the corresponding Outlook contact sheet while also displaying automatic memos, even company-wide. The software also creates journal entries with a call-back feature, and displays the current status of calls via balloon and handset icon.

TAPICall is very user-friendly and can be used without any prior tutorial. Its low costs and high benefits make it accessible to any user. The software can operate with any up-to-date PBX or ISDN controller.

The software is designed to provide all relevant information concerning the caller at the first ring. Using caller identification, TAPICall displays memos, appointments, and documents linked with the corresponding contact. This strategic feature makes users perfectly prepared for the call, enabling them to optimally commit themselves to the requirements of the caller.

With TAPICall, users can benefit from automatic customer information provision, which reduces handling time and costs. It significantly improves the quality of customer care, leading to a high degree of customer retention.

TAPICall provides corporate translucency by automatically opening public contacts for incoming calls with an exchange server. Depending on your properties, memos and contact information entered by any employee may be viewed and complemented by other employees as well. This way, the database containing relevant customer information is kept up-to-date and easily accessible at any time.

TAPICall helps users grow their database through its automatic creation of a new contact with the new call number of an unrecognized caller. Users can simply add the caller's name to the contact sheet, and the next time that person calls, TAPICall will open the corresponding contact automatically.