Akeni Live Help 123 is a hosted system that enables website visitors to chat in real-time with sales and support staff. It is compatible with Corporate IM and Akeni Social Networking Software.
Live Help 123 for Corporate Instant Messaging (IM) is a feature-rich hosted live help system that provides an unparalleled customer support platform. It offers smooth integration with Akeni Social Networking Software for added convenience. With Live Help 123, sales and support staff can interact with customers in real-time, without the worry of costly long-distance phone calls, or the delays associated with antiquated e-mail systems.
The software is designed to offer a user-friendly experience to both visitors and operators. Visitors can simply click on the "live help" button to initiate a chat without having to install any software. Meanwhile, operators can access a range of features to make the interaction more efficient, such as session transcripts for future reference, team-based support that allows one operator to call upon another for assistance or to transfer a session to another operator, real-time tracking to monitor visitor activity on your web site, and canned replies for frequently asked questions.
Overall, Live Help 123 is an excellent software for businesses that want to improve their customer support experience. It is intuitive, feature-packed, and highly customizable to fit the needs of any organization. Additionally, the software offers a cost-effective way to interact with customers, which is essential for businesses who want to provide quality service while controlling their budgets.
The software is designed to offer a user-friendly experience to both visitors and operators. Visitors can simply click on the "live help" button to initiate a chat without having to install any software. Meanwhile, operators can access a range of features to make the interaction more efficient, such as session transcripts for future reference, team-based support that allows one operator to call upon another for assistance or to transfer a session to another operator, real-time tracking to monitor visitor activity on your web site, and canned replies for frequently asked questions.
Overall, Live Help 123 is an excellent software for businesses that want to improve their customer support experience. It is intuitive, feature-packed, and highly customizable to fit the needs of any organization. Additionally, the software offers a cost-effective way to interact with customers, which is essential for businesses who want to provide quality service while controlling their budgets.
What's New
Version 1.1: social network software