This software is designed to provide advanced support ticket handling for help desk services. It streamlines the process of submitting, tracking and resolving tickets, resulting in faster and more efficient customer support.
aTicket is a fantastic open source ticket system designed to manage support services. Based on previous open source projects such as eTicket and osTicket, aTicket is distributed under the GPL v.2 license. The main purpose of aTicket is to deliver a true open source ticket system since eTicket has moved away from true open source.
One of the best things about the product is that it is published under a true open source licence, making it easy to incorporate open source work from elsewhere, which is impossible under an incompatible licence. Plus, it is a better policy from the point of view of anyone contributing to the project, and for the long term health of the project itself.
The aTicket team welcomes any kind of contribution, so if you are interested in being part of the project, please use the "Contact" menu link. The aim is to adopt a version numbering system that follows on from its eTicket predecessor, so there is already a version 1.9 release that includes fixes for some outstanding problems and a general clean-up of the code.
In addition, changes have been made to get close to valid XHTML 1.0 transitional. The next step is to incorporate other open source assets, particularly parts of the Aliro CMS framework, to enhance the functionality and efficiency of aTicket. This will result in version 2.0 of aTicket, which will include RESTful interfaces to access programmable interfaces as well as through email and browser.
Finally, the aTicket team encourages everyone to contribute to the forum that has been created for aTicket. To keep overheads down, most projects, including aTicket, are being consolidated into the Guru Forum. Feel free to participate, ask questions, make suggestions, and assist in any way you can.
One of the best things about the product is that it is published under a true open source licence, making it easy to incorporate open source work from elsewhere, which is impossible under an incompatible licence. Plus, it is a better policy from the point of view of anyone contributing to the project, and for the long term health of the project itself.
The aTicket team welcomes any kind of contribution, so if you are interested in being part of the project, please use the "Contact" menu link. The aim is to adopt a version numbering system that follows on from its eTicket predecessor, so there is already a version 1.9 release that includes fixes for some outstanding problems and a general clean-up of the code.
In addition, changes have been made to get close to valid XHTML 1.0 transitional. The next step is to incorporate other open source assets, particularly parts of the Aliro CMS framework, to enhance the functionality and efficiency of aTicket. This will result in version 2.0 of aTicket, which will include RESTful interfaces to access programmable interfaces as well as through email and browser.
Finally, the aTicket team encourages everyone to contribute to the forum that has been created for aTicket. To keep overheads down, most projects, including aTicket, are being consolidated into the Guru Forum. Feel free to participate, ask questions, make suggestions, and assist in any way you can.
What's New
Version 1.91: N/A