EasyDesk helpdesk

EasyDesk Helpdesk is a widely used, easy-to-use call logging software designed for small helpdesks and support centres. The software is specifically designed to be quick and efficient. Anyone can download the fully functional trial version for free from the Download page. The registration costs only $49.0, making it an affordable option for small businesses.

One of the key features of EasyDesk is its ability to allow multiple support staff to share access to a common database. The software effectively works on a network resource, and support centres can use the database on a local drive. Additionally, the software has numerous features such as filtering, ownership, call logging, searching, and more.

What sets EasyDesk apart is its simplicity. All the features are on one clear screen, providing users with an easy-to-use interface. With EasyDesk, support staff can instantly see open calls, calls by analyst or customer, record inventory against customers, and more.

This software offers a flexible solution for small customer support desks and service companies. Users can log calls easily and respond to customer queries quickly. Users can also customize call categories and statuses, call notes, assignments, custom fields, call sheets, and numerous reports. The Report Wizard feature makes it easy to generate specific reports.

In addition to the above-listed features, this software also allows users to store inventory and stock information against customers, save attachments against calls, email customers, and more. With call archiving and database backup, users won’t lose valuable information even if there’s a system failure.

EasyDesk has over 30 new features and improvements since its last release. Lastly, it offers a compact package, only 6mb, and a reasonable price of $49.99, making it an excellent choice for small businesses.