This software is a comprehensive solution for B2B and B2C customer support needs. It merges live help, knowledge base, forum, newsletters and download modules with full-featured help desk functions. This web-based help desk software streamlines processes for enhanced customer engagement.
SupportPortal is a powerful AJAX/PHP based web solution designed especially for customer support and help desk needs. This low-cost collaborative package offers an all-in-one experience, including Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management, and Support Forum.
SupportPortal offers a multi-channel interaction model for multiple customers, organizations, and end-users, making it a perfect choice whether it is used as an internal help desk or an external customer support desk or call center. You can track and manage support issues effectively with SupportPortal to ensure customer satisfaction.
End users and specialists can share their experience through Support Forum, giving your customers more opportunities to get the help they need. Keep your customers informed about new product features through the News Engine. The Live support Chat feature gives your customers answers to their questions in real-time.
With SupportPortal, you can make new products versions and documentation always available to the right person at the right time. The comprehensive Knowledge Base and procedures are designed to help you organize your support activities with ease.
Finally, you can manage SLA and get reports on support load and performance, which is a fantastic feature of SupportPortal. In summary, if you need an all-in-one solution to manage customer support and help desk activities, SupportPortal is the ultimate software to choose.
SupportPortal offers a multi-channel interaction model for multiple customers, organizations, and end-users, making it a perfect choice whether it is used as an internal help desk or an external customer support desk or call center. You can track and manage support issues effectively with SupportPortal to ensure customer satisfaction.
End users and specialists can share their experience through Support Forum, giving your customers more opportunities to get the help they need. Keep your customers informed about new product features through the News Engine. The Live support Chat feature gives your customers answers to their questions in real-time.
With SupportPortal, you can make new products versions and documentation always available to the right person at the right time. The comprehensive Knowledge Base and procedures are designed to help you organize your support activities with ease.
Finally, you can manage SLA and get reports on support load and performance, which is a fantastic feature of SupportPortal. In summary, if you need an all-in-one solution to manage customer support and help desk activities, SupportPortal is the ultimate software to choose.
What's New
Version 3.5.1: Solved security issues and added new themes
Version 3.2: Removed potential security risks
Version 3.0: N/A