This software simplifies customer service and support by managing requests and scheduling appointments. The requests, which may be contract-based or not, can be taken via phone, help desk, or technicians. It includes an Outlook-like calendar for easy scheduling.
For those seeking an easy solution for managing customer service and support, this software is the perfect fit. It handles customer requests, both contractual and non-contractual, and routes them to the appropriate personnel - whether it be phone support or on-site technicians.
The software features an Outlook-like calendar for easy scheduling, and appointments can be made for a variety of reasons, not just technical ones such as client visits or bank appointments. Each technician's schedule is displayed clearly, making it easy to manage and organize.
To get started with the software, there are five simple steps. First, define your technicians, customers, and contracts. Then, set up your help desk knowledge base by sharing technical knowledge with others. Once set up, start receiving customer requests and check their contract status. Put customer requests and technicians on the scheduler and examine the schedule separately or altogether for each technician. Finally, complete the customer requests and update the books accordingly.
Overall, this software is an invaluable tool for any business looking to streamline their customer service and support process. With its straightforward steps and user-friendly interface, it's a must-have for any organization looking to provide top-notch customer service.
The software features an Outlook-like calendar for easy scheduling, and appointments can be made for a variety of reasons, not just technical ones such as client visits or bank appointments. Each technician's schedule is displayed clearly, making it easy to manage and organize.
To get started with the software, there are five simple steps. First, define your technicians, customers, and contracts. Then, set up your help desk knowledge base by sharing technical knowledge with others. Once set up, start receiving customer requests and check their contract status. Put customer requests and technicians on the scheduler and examine the schedule separately or altogether for each technician. Finally, complete the customer requests and update the books accordingly.
Overall, this software is an invaluable tool for any business looking to streamline their customer service and support process. With its straightforward steps and user-friendly interface, it's a must-have for any organization looking to provide top-notch customer service.
What's New
Version 1.01: First Release
Version 1.00: First Release