SMI is a free software solution that enables efficient management of customer services and technical support through its front and back office modules. It streamlines maintenance interventions, making it easier for businesses to interact with customers.
SMI is a top-notch solution for managing services and technical support for customers. Developed by the experts, SMI stands for Services Maintenance Interventions and is a complete free solution that satisfies any organization's needs. SMI makes a significant difference in how service-related tasks are handled, with both frontoffice and backoffice modules providing innovative solutions.
With SMI's frontoffice module, businesses can manage customer queries and complaints using a user-friendly interface. The system centralizes all customer interactions, providing support agents with the relevant information needed to provide a seamless experience to clients. Moreover, businesses can easily track the status of customers' requests and follow through until they are resolved.
On the other hand, SMI's backoffice module enables the management of services for customers. The system automates service requests and manages a work-order process to track the progress of requests. It provides service agents with all the necessary information they need to execute their jobs quickly and effectively.
Overall, SMI is a game-changer. It simplifies the management of services for customers with its front-office and back-office modules. It guarantees an effective and efficient service to both businesses and customers.
With SMI's frontoffice module, businesses can manage customer queries and complaints using a user-friendly interface. The system centralizes all customer interactions, providing support agents with the relevant information needed to provide a seamless experience to clients. Moreover, businesses can easily track the status of customers' requests and follow through until they are resolved.
On the other hand, SMI's backoffice module enables the management of services for customers. The system automates service requests and manages a work-order process to track the progress of requests. It provides service agents with all the necessary information they need to execute their jobs quickly and effectively.
Overall, SMI is a game-changer. It simplifies the management of services for customers with its front-office and back-office modules. It guarantees an effective and efficient service to both businesses and customers.
What's New
Version 0.9.9t: N/A