SupportMonkey is a useful IT tool that can be integrated into HelpDesk software. It enables users to send customized 'Monkey' emails to clients, which gather and return all relevant information in either XML or text format, thereby streamlining the support process.
If you work at a computer support desk, you know that collecting information about a client's system can take up a lot of time. But what if there was a way to reduce that time significantly? SupportMonkey has made it possible by providing a solution that automatically emails you the necessary information without the client having to do any work.
With SupportMonkey, you can easily create a custom Monkey by choosing the options you need. Once the Monkey is emailed to the client and run, it will gather the requested information and send it back to you in either XML or Text format. This saves you time and energy, allowing you to quickly diagnose the problem and provide a solution.
What makes SupportMonkey even more impressive is that it's written in 32bit assembly language, ensuring maximum speed and compactness. The fully featured Monkey executable is no larger than 22kb, which can be compressed to just over 10kb. This makes it small enough to download in just a few seconds, even on the slowest dialup connections.
A fully featured plugin interface is also provided, allowing for unlimited expansion if you want to develop enhancements to the Monkey's fetching ability. These plugins are attached directly to the Monkey executable, eliminating the need for cumbersome multi-file distributions.
SupportMonkey also allows you to save, re-use and combine Monkey templates, further reducing the time spent gathering information and enhancing your support desk's efficiency and productivity. Predefined data collection groups include information on Windows, processor, memory, display, disks, files, installed applications, running applications, registry settings, INI settings, environment variables, network adapter information, modems and BIOS.
Overall, SupportMonkey is a fantastic tool for anyone working in computer support. It reduces the time spent collecting information, streamlines the diagnostic process, and increases efficiency and productivity. If you want to learn more about how SupportMonkey can benefit your support desk, check out the complete overview on their website.
With SupportMonkey, you can easily create a custom Monkey by choosing the options you need. Once the Monkey is emailed to the client and run, it will gather the requested information and send it back to you in either XML or Text format. This saves you time and energy, allowing you to quickly diagnose the problem and provide a solution.
What makes SupportMonkey even more impressive is that it's written in 32bit assembly language, ensuring maximum speed and compactness. The fully featured Monkey executable is no larger than 22kb, which can be compressed to just over 10kb. This makes it small enough to download in just a few seconds, even on the slowest dialup connections.
A fully featured plugin interface is also provided, allowing for unlimited expansion if you want to develop enhancements to the Monkey's fetching ability. These plugins are attached directly to the Monkey executable, eliminating the need for cumbersome multi-file distributions.
SupportMonkey also allows you to save, re-use and combine Monkey templates, further reducing the time spent gathering information and enhancing your support desk's efficiency and productivity. Predefined data collection groups include information on Windows, processor, memory, display, disks, files, installed applications, running applications, registry settings, INI settings, environment variables, network adapter information, modems and BIOS.
Overall, SupportMonkey is a fantastic tool for anyone working in computer support. It reduces the time spent collecting information, streamlines the diagnostic process, and increases efficiency and productivity. If you want to learn more about how SupportMonkey can benefit your support desk, check out the complete overview on their website.
What's New
Version v1.0: N/A