This Outlook add-on provides canned texts for faster e-mail support. With 55 modules, it's easy to get started and available in two languages, perfect for global help desks. Reduce e-mail overload and streamline your support process.
This is a software review for a product that will help you answer support e-mails more quickly. The product is called Canned Texts for Outlook, and it's designed to make your start easy with its 55 text modules. These modules are available in two languages, which makes them perfect for international Outlook helpdesks that want to relieve e-mail overload.
One of the best features of Canned Texts is that matching text modules are automatically suggested, or they can be chosen directly from the menu structure in Outlook. This means you don't need to use any external clipboard utilities or clipboard extenders to benefit from this product.
When you insert a text, the product automatically inserts the text with the language matching the e-mail's language, which can be a real time-saver when dealing with multiple languages.
Another great feature of Canned Texts is that you can expand the text module collection with your own personal texts, which means you can configure it to match your company's helpdesk needs.
The text collection provides text templates for press inquiries, lost registrations, bugfixes, installation problems (DirectX, Java, etc.), marketing templates, and lots of other texts that are useful for software support.
Overall, if you are looking for a way to streamline your customer support process, Canned Texts for Outlook is definitely worth a try. Its easy-to-use interface, multilingual capabilities, and expandable text module collection make it a great choice for any software support team.
One of the best features of Canned Texts is that matching text modules are automatically suggested, or they can be chosen directly from the menu structure in Outlook. This means you don't need to use any external clipboard utilities or clipboard extenders to benefit from this product.
When you insert a text, the product automatically inserts the text with the language matching the e-mail's language, which can be a real time-saver when dealing with multiple languages.
Another great feature of Canned Texts is that you can expand the text module collection with your own personal texts, which means you can configure it to match your company's helpdesk needs.
The text collection provides text templates for press inquiries, lost registrations, bugfixes, installation problems (DirectX, Java, etc.), marketing templates, and lots of other texts that are useful for software support.
Overall, if you are looking for a way to streamline your customer support process, Canned Texts for Outlook is definitely worth a try. Its easy-to-use interface, multilingual capabilities, and expandable text module collection make it a great choice for any software support team.
What's New
Version 1.00: N/A