Templates for the Secretary Helpdesk

If you're looking for a convenient helpdesk solution for managing customer emails directed at offices or assistants, look no further than Outlook. With this software, you'll get a preset folder structure that includes the most common questions that come up in customer emails along with suggested text modules that can be sorted into various support categories.

With the help of the plugin, you'll be guided through the process of selecting and using boilerplates to streamline your helpdesk process. All of the templates for the boilerplates already have headlines in two languages and have been assigned icons for easy browsing. This menu structure can be used directly in Outlook using the ReplyButler software, allowing you to quickly access and utilize ClipTexts for improved efficiency.

Best of all, the Secretary boilerplates can be set up for multi-user configuration, meaning that all helpdesk clerks on your network will share the same phrases and text modules. This ensures consistency and accuracy across the board.

Overall, we highly recommend giving Outlook a try for your helpdesk needs. Its preset structure and suggested text modules make managing customer emails a breeze, while the plugin and ClipText functionality help you streamline your response process even further. Test it out today!