f2w helpdesk is helpdesk and knowledge base using a Zope front-end and PostgreSQL back-end.
Version: 1.6f2w helpdesk it's a helpdesk support system based on requests (some people call them tickets), with a simple web interface. Requests can be classified into categories and assigned a priority.
Operating System: Linux
Categories are associated with specific well-defined problem areas, and f2w helpdesk provides a way to maintain an expert knowledge base of problems and solutions based on request categories.
This is not the place to look for a system that will help you track every minute of your support technician's time. The emphasis is on quickly identifying problems, assigning them to the best person for the job, and helping that person keep track of what needs to be done.