Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
Version: 4.0.188Easy to use helpdesk software, sensibly priced to suit all businesses.
License: Free To Try $900.00
Operating System: Windows
Powerful HelpDesk Software:
- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:
- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price
- but, in their words, wasn't anything like as good. Easy to set up:
- You don't need an expensive on
- site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:
- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:
- LBE Helpdesk uses industry standard databases
- Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:
- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:
- Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built
- in. Numerous pre
- defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:
- Text macros save on typing
- enter a short word/phrase and the system will automatically replace it with pre
- defined text. Ideal for standard replies. Other features:
- Adapts to your organization structure. Manage support contracts by expiry date and / or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time / money spent.
Version 4.0.188: 1. Allow renaming of Job, Problem To-do and Solution 2. New System Option to make entry in Solution field mandatory before closing Job 3. Add operator privileges to control if operators may change a Job's priority, change target completion datetime , close jobs, place jobs on hold.
Version 186: Bug fixes,new features