Help Center Live is an efficient online customer service application that aims to be the best in its domain.
This release is packed with noteworthy features that provide a boost to performance and productivity. One of the unique features is the work around the PHP 5.2.2 bug in the core that solves compatibility issues. Another is the enhancement of timeouts, which solves an issue with initiated chats that weren't working. Furthermore, effective bots were added to the bot killer to offer better protection of the system. This release also addressed several bugs, including SQL issues, an issue with the Portuguese language file, etc.
There were improvements made to the setup module, from fixing stage four setup issues to preventing operators from deleting transcripts. Finally, the Smart template system and the phpmailer class were updated to deliver better results. This release ensures that HCL is the best in the industry and in line with its user's expectations.
Version 2.1.3a: N/A