A suite of web-based applications that is open source.
What makes Hipergate unique? It is the only open source application with such a wide functional coverage, which is also completely free. It runs on multiple databases and operating systems, has a unitary conceptual design and implementation, is adequate for Application Service Providers, supports multiple languages, is well documented, and has a professional services support network.
Hipergate's Collaborative Tools and Groupware module provides private and shared calendars and diaries, discussion forums, frequently asked questions manager, an employee directory, and reservation of shared resources (rooms, equipment). Its Contact Management module includes clients, suppliers, competitors, and partners; personal and group contacts, multiple addresses per contact, local offices management, and separate storage for each one. It also features sales pipeline management for business opportunities, different kinds of distribution lists, and import from Windows Address Book and data files.
Hipergate's Project Management and Support Issues Tracking module includes a hierarchic project tree, pending tasks tracking, issues control, SLA, and maintenance contracts.
The eShop module provides multiple product catalogs, an unlimited hierarchy of products, custom attributes per product, stock management with multiple warehouses, order and invoice management, and modular and extensible payment processing.
Hipergate's Content Management Module includes email and website templates, electronic forms, web-based outgoing fax, the ability to include rich media (video, flash,) categorized contents management, and portlets library for content dynamic presentation. The Massive Email Module is a feature-rich solution for multiple email management addressed to distribution lists with message reception statistics.
Corporate Library is a 100% web-based virtual disk with a role-based security for all files that can read and index OLE documents properties. It includes shared bookmarks and bookmarks Import/Export. Hipergate's Roles-based security provides multiple isolated security domains, unlimited users and groups, predefined groups for rapid application rollout, and security can be implemented in a company and/or department basis. It can be integrated with an LDAP directory.
Hierarchic data management module includes a geographic thesaurus, lexical thesaurus, and object categorization. Its Queries and Reports module provides a rapid query wizard (form-based), Excel export, online reports in HTML format, and all reports can be sent via email. The Job Scheduler feature allows process queue management and background multi-thread executor.
In summary, Hipergate CRM is an integrated and flexible software tool that can help organizations to streamline their processes and enhance their productivity. Plus, it's completely free and supported by a professional services network, making it an excellent choice for businesses looking to optimize their customer relationship management strategies.
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