HelpDesk OSP connects Outlook to any SharePoint site. Cooperate on issue tracking and user support. Global Setting. E-mail threading. Also for OWA. Great customization possibilities. Subscription $150 / month for all kalmstrom.com products.
Version: 4HelpDesk OSP connects Outlook to any SharePoint site and takes advantage of the best of both Microsoft products.
License: Free To Try $2,200.00
Operating System: Windows
This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support.
The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint / Office Live, environments that Microsoft is favoring strongly.
That makes this application safe for the future, and users get a lot of features and possibilities.
Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket.
Also for OWA.Merge tickets, proxy settings, forms authentication. Great customization possibilities. Subscription $150 / month, free use support and upgrades.
The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Free trial of the full version for 30 days without any obligations.
Version 4: Support for the 64 bit version of Office 2010 and 2013, global registration, Excel reports
Version 2.1: Optimized for Office 2010, 32-bit
Version 2.0: E-mail Threading. Global Setting.